Support For E-Mails

Step 1 – Add new account

Open the Mail application via your Dock or in the Applications folder in Finder.

1. Click on Mail in the top bar
2. Select Settings in the menu
3. In the preferences window, click the Accounts tab if it’s not selected automatically.
4. On the left side, you will see a list of all the existing email accounts in the Mail application. Click the small + icon in the bottom left corner of the list.
5. In the new popup window, choose Other Mail Account… and click Continue.

This will open up the New account setup window.

Step 2 – Account Settings

In the New account setup window, enter the following:

1. Name: The display name to show for the email account.
2. Email Address: The email address you want to add.
3. Password: The email account’s password.
4. Click Sign In.

Step 3 – Mail server settings

The Mail application will attempt to verify your details but fail after a few moments, showing you an error message “Unable to verify account name and password”. This is normal and will not hinder you from continuing your setup.

Enter the following information:

1. Email Address: Your email address.
2. Username: Your email address.
3. Password: Your email account password. (If not already filled in)
4. Account Type: IMAP
5. Incoming Mail Server: imap.one.com
6. Outgoing Mail Server: send.one.com

Click Sign In.

Note: Weren’t you able to log in – Despite using the settings from above? Please check if you can log into Webmail. If you don’t remember your email password, read our guide on how to change your mail password.

Step 4 – Select apps to use

Next, you will be asked to Select the apps you want to use with this account. Here, ensure you only have selected Mail.

Click Done.

Step 5 – Setup email synchronisation

At this point, the Mail application will start downloading your emails and folders from our servers. Before we begin using the Mail application, setting up your email synchronisation is important to prevent emails from getting lost or moved to the wrong folder. This is particularly important if you wish to access the same email account on multiple devices, e.g. your computer and mobile devices.

By default, the Mail application will synchronise your Inbox, Drafts and custom folders automatically, but Sent, Spam and Trash folders will not be synchronised correctly.

To correct this, we need to go in and adjust some of our settings for our email account in the Mail application:

1. Click on Mail in the menu at the top of the screen and select Settings.
2. Click the Accounts tab in the Settings window.
3. Select your email account in the left-hand menu.
4. Once selected, click the Server Settings tab on the right-hand side of the window.
5. Click the Advanced IMAP Settings button.
6. In the small window that opens up, ensure that the IMAP Path Prefix is set to INBOX (in capital letters).
7. Click OK to close the window.

Finally, In the Preferences window, click the Mailbox Behaviours tab and ensure you have the following setup:

•  Drafts Mailbox is set to INBOX/Drafts
•  Sent Mailbox is set to INBOX/Sent
•  Junk Mailbox is set to INBOX/Spam
•  Trash Mailbox is set to INBOX/Trash

Once you select the folder, the Mail application will connect it and change the name by appending INBOX/ to it.

Note: Empty folders will not show up in the drop-down menu. If this is a brand new email account, log in to your email account via the one.com Webmail and place a draft email in the Drafts, Sent, Spam and Trash folders. This will allow the Mail application to see them and for you to select them in the drop-down menus.

Step 6 – You are done!

You did it! You can now use your one.com email account with the Mac Mail application!

Step 1 – Make sure you have the latest version

To ensure you have the latest version of Outlook, click Outlook in the upper left corner and choose About Outlook. Choose Check For Updates from the Help menu in the top menu to update.

Step 2 – Click Outlook > Preferences

Click Outlook in the top menu and select Preferences…

Step 3 – Click Accounts

In the new window that appears, click Accounts.

Step 4 – Click New Account

Choose New Account… by clicking the (+)-sign in the bottom left corner.

Step 5 – Enter your email address

Enter the email address you want to add, and click Continue.

Step 6 – Click Continue

Click Continue in the window that appears.

Step 7 – Enter your account details

Enter your email password, which is the one you use to access your Webmail, then click Add Account. Likely, the Email Address and username are already filled in; if not, type them in. Your username is the same as your email address.

Note: Outlook should automatically detect the server settings, but if not, click Show Advanced Settings and add the following:

•  Type: IMAP
•  Email Address: Enter the e-mail address you want to add, in this example “mail@one-example.com”
•  IMAP Username: Your e-mail address.
•  IMAP Password: The password you use when you’re logging in to your Webmail.
•  IMAP Incoming Server: imap.one.com
•  Check the box for:
  Use SSL to connect (recommended)
•  Incoming server port: 993
•  SMTP Username: your e-mail address.
•  SMTP Password: the password you use when you’re logging in to your Webmail.
•  SMTP Outgoing Server: send.one.com
•  Check the box for:
  Use SSL to connect (recommended)
•  Outgoing server port: 465

Step 8 – Done!

Your email account is now set up. Click Done to start using your email.

Note: If your Outlook doesn’t load all your folders and emails, you can revert to the Legacy Outlook version. Click Help at the top menu and Revert to Legacy Outlook.

Open Outlook and select File.

Click Add Account.

Check Manually configure server settings or additional server types

Click Next

Select Internet E-mail

Click Next

Enter Your Name and E-mail Address

Choose IMAP as your account type

For Incoming mail server (IMAP), enter imap.one.com. For Outgoing mail server (SMTP), enter send.one.com

In Logon Information enter the e-mail address and password that you created in the control panel

Configuration of the SMTP server in Outlook 2010

Click More Settings

Select Outgoing Server and then My outgoing server (SMTP) requires authentication

Select Advanced.
For Incoming server (IMAP) enter 993 and select SSL.
For Outgoing server (SMTP) enter 465 and select SSL.
For Root folder path enter INBOX with uppercase letters.

Click OK

Click Finish

Open Outlook and select Tools. Click Account Settings.

Click New.

Check Manually configure server settings or additional server types.

Click Next.

Select Internet E-mail.

Click Next.

Enter Your Name and E-mail Address.

Choose IMAP as your account type.

For Incoming mail server (IMAP), enter imap.one.com. For Outgoing mail server (SMTP), enter send.one.com.

In Logon Information enter the e-mail address and password that you created in the control panel.

Configuration of the SMTP server in Outlook 2007

Click More Settings.

Select Outgoing Server and then My outgoing server (SMTP) requires authentication.

Select Advanced. In Incoming Server (IMAP) enter 993 and select SSL. In Outgoing server (SMTP) enter 465 and select SSL. For Root folder path enter INBOX with uppercase letters.

Click OK.

Click Next.

Click Finish.